Refund & Cancellation Policy

Last updated: June 14, 2026. We want you to be fully satisfied with PilotPitch. Here is how cancellations and refunds work.

Subscription Cancellation

You may cancel your subscription at any time from your Settings → Billing & Plans page.
Cancellation takes effect at the end of your current billing period. You will continue to have access to paid features until that date.
No partial refunds are provided for unused days within a billing period.
Upon cancellation, your account will revert to the Free plan and usage limits will apply immediately after the billing period ends.

We offer a 7-day money-back guarantee for all new paid subscriptions.
To be eligible for a refund, you must request it within 7 days of your initial purchase or plan upgrade.
Refunds are not available for renewals, plan downgrades, or cancellations made after the 7-day window.
Refund requests must be submitted via email to support@pilotpitch.ai with your account email and purchase date.
If you have exceeded 50% of any paid feature limit during the refund window, your refund may be prorated or denied at our discretion.

PilotPitch offers a Free plan with no time limit, allowing you to explore core features before upgrading.
Any promotional trial of paid features will be clearly communicated with start and end dates.
At the end of a promotional trial, you will be downgraded to the Free plan unless you explicitly choose to upgrade.
No payment is required to start using the Free plan.

Approved refunds are processed within 5-10 business days.
The refund will be credited to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account.
You will receive an email confirmation once your refund has been initiated.

Upgrading your plan takes effect immediately. You will be charged the prorated difference for the remainder of the billing period.
Downgrading your plan takes effect at the end of the current billing period.
If you upgrade during a promotional period, any special pricing may be forfeited.
Annual plans offer a discount equivalent to 2 free months compared to monthly billing.

For any billing-related questions, invoice requests, or payment issues, please contact us at support@pilotpitch.ai.
We respond to billing inquiries within 24-48 hours during business days.
All prices are listed in USD and inclusive of applicable taxes unless otherwise stated.
Failed payments may result in a temporary downgrade to the Free plan until the payment issue is resolved.